Built Around Problems, Not Programs
Most firms are structured around predefined services, packages, retainers, or projects. We're not.
Many of our engagements begin with a simple conversation: "We're dealing with something and we're not sure what to do."
Sometimes it's a technology challenge. Sometimes it's a growth issue. Sometimes it's a stalled project, an operational bottleneck, a vendor concern, a major decision, a leadership transition, or an opportunity that needs to be evaluated.
The starting point isn't the service.
It's the challenge.
From there, we determine the most practical path forward together.
Some engagements take a few hours. Some take a few weeks. Some evolve into longer-term relationships. Most don't start that way.
How We Work With You
FIND
We use a practical, structured approach that helps move from symptoms to solutions.
Find
Before solutions comes understanding.
We gather information, review existing materials, meet with stakeholders, assess the current environment, and work to understand what is actually happening.
In many cases, the initial problem presented isn't the root problem at all.
Identify
Once the facts are clear, we identify root causes, constraints, risks, opportunities, and priorities.
This stage helps separate symptoms from causes and assumptions from evidence.
Navigate
With clarity established, we develop practical recommendations and evaluate potential paths forward.
Sometimes the solution involves technology.
Sometimes process.
Sometimes people.
Often it's a combination of several factors.
Our focus is identifying the approach most likely to achieve the desired outcome.
Deliver
When required, we help clients execute.
This may involve implementation support, project leadership, vendor coordination, technology selection, change management, performance monitoring, or ongoing advisory support.
The goal isn't simply providing recommendations.
The goal is creating results.
Start small if you'd like
Not every challenge requires a large engagement. In fact, many don't.
Sometimes the most valuable first step is a focused discussion, assessment, investigation, second opinion, or review.
Our objective isn't to create a bigger engagement. It's to help determine the right next step.
If that leads to additional work, great. If it doesn't, that's perfectly fine too.
Accessible. Responsive. Flexible.
Work With Us Your Way
Most business challenges don't occur conveniently between scheduled meetings.
Questions arise.
Decisions need to be made.
Ideas surface.
Issues emerge.
Opportunities appear.
That's why we've built our client experience around accessibility, flexibility, and responsiveness.
Connect with us when you need us, using the methods that make the most sense for you, your team, and the situation.
Familiar Tools. Comfortable Communication.
Phone
For conversations that are easier to have than type.
Text
Ideal for quick questions, updates, and time-sensitive discussions.
A convenient option for mobile communication, international teams, and ongoing collaboration.
Slack
Connect directly with us within your team's existing collaboration environment.
For updates, documentation, recommendations, and ongoing communication.
Google Meet
Our primary video meeting platform for reviews, planning sessions, workshops, and discussions.
Zoom
Happy to work within your organization's preferred meeting environment.
Teams
Plugged into your team for calls, messages and meetings at a click.
TF+ Project Portal
Depending on the engagement, we may also leverage collaboration portals and other tools driven by the desired outcome.
In Person - Onsite & In-Field
While many engagements can be delivered remotely, sometimes being there matters.
QuickAssist
We can connect to you and your team remotely when it's easier for us to take action - from complex processes to situations where minutes matter.
Urgent Help
Our clients don't hire us because they need another scheduled meeting.
They hire us because they need an experienced, trusted resource they can turn to when challenges arise, opportunities emerge, or important decisions need to be made.
How We Work With You
Every challenge is different. Our approach isn't.
While every engagement is unique, our objective remains the same:
Understand the problem.
Identify the cause.
Build the path forward.
Deliver meaningful outcomes.
Whether we're helping evaluate a major business decision, investigate an operational challenge, assess technology investments, improve performance, or support a complex initiative, our process is designed to create clarity before action.
Flexible Engagement Models
We adapt to the challenge.
Not every situation requires a large project. Not every business needs an ongoing consultant. Not every problem requires months of analysis.
That's why we offer flexible engagement models tailored to the situation.
Advisory & Second Opinions
Independent perspective on important decisions, initiatives, vendors, technologies, strategies, or organizational challenges.
Investigations & Assessments
Focused engagements designed to uncover root causes, evaluate current state, identify risks, and create actionable recommendations.
Strategic Projects
Defined initiatives with specific objectives, deliverables, timelines, and outcomes.
Implementation & Execution Support
Hands-on support helping teams execute recommendations, manage projects, coordinate vendors, and deliver results.
Ongoing Advisory Relationships
Periodic access to experienced guidance, objective feedback, strategic input, and decision support as challenges arise.
Have an urgent situation?
If you're facing an urgent challenge, a major decision, an unexpected disruption, or simply need an experienced perspective quickly, we're here to help.
When unexpected challenges arise, having access to experienced and independent guidance can make all the difference.
We support your growth and transformation with...
NO
Bias, markups or pressure
NO
Long-term commitments
NO
Borders or bloat
NO
Minimum Engagement
Our Commitment
We believe professional advice should come with accountability.
That's why every engagement begins with a clear understanding of the challenge, objectives, and what success looks like.
If we cannot identify a practical path forward that reasonably aligns with the objectives established at the outset of the engagement, we'll work with you to make it right through additional analysis, refinement, support, or other appropriate measures at our discretion.
Our goal is not simply to complete an engagement. Our goal is to help create meaningful progress.
More importantly, every finding, recommendation, analysis, research item, and deliverable produced throughout the engagement remains yours.
Regardless of the outcome.
Because value should never disappear simply because the first path wasn't the right one.
Start the conversation >
Frequently asked questions
For any other questions, or to discuss a specific challenge or goal - contact us.
We've worked extensively with organizations across manufacturing, distribution, logistics, technology, construction and trades, service-based businesses, professional services, nonprofits, retail, e-commerce, telecommunications, SaaS, industrial markets, and many others.
More important than industry experience is our ability to understand business challenges, identify patterns, and adapt proven approaches to unique situations.
No.
Technology is often part of the solution, but rarely the entire solution.
We work across operational, strategic, organizational, customer experience, process, growth, technology, and performance-related challenges.
Yes.
Some clients engage us for advice and recommendations.
Others want support through execution.
We're comfortable with either approach.
No. Never.
We do not resell software or products, receive vendor commissions, accept referral fees, or maintain preferred vendor arrangements.
This allows us to remain independent and objective.
No.
Some engagements last days.
Others last months.
Some evolve into long-term relationships.
Every situation is different.
In most cases, we earn your business with each new challenge we face together.
That's one of the most common reasons clients contact us.
Many engagements begin with uncertainty.
Understanding the problem is often the first step toward solving it.
That's perfectly normal.
The examples throughout our website represent common situations, not limitations.
Many of our most successful engagements involved unique challenges that didn't fit neatly into predefined categories.
Simple. Tell us what's happening.
We'll discuss the situation, ask questions, determine whether we're a good fit, and identify potential next steps.
No pressure. No obligation.
Built for the long-term, without the commitment
Complexity Is Everywhere. Clarity Is Rare.
Get in touch with us 
Turner+Forsythe Consulting Group
104 Crockford Blvd., Toronto ON M1R3C3
Tel: 647-250-7400 | Email: info@turnerforsythe.com
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